General Information
FAQs About My Service
Where is my shut-off valve? It may be located in the garage, just in front of your house, or in a front room closet. If you are unable to locate your home's shut-off valve the water can be shut-off at the backflow device.
This device is located next to the water meter between the water meter and your home. Remove the lid and turn the valve handle 1/4 turn (see photo left) to shut the water off. When you are ready to turn the water back on turn the valve handle back 1/4 turn and replace the lid.
If you have any problems getting the valve handle to turn please call our office and a technician will come out to inspect the device. Do not attempt to shut the water off at the meter. Tampering with the meter is a federal offense.
How Do I Pay My Bill?
Click below to pay your bill online using your debit/credit card or checking account.
If you prefer, we can set up your account for payment via direct withdrawal from your checking account (sorry, we do not accept credit cards for this process). Once we receive a completed Automatic Payment Plan Form (see Forms) and voided check/deposit slip in our office we can activate this option.
You can also call our office to make a payment over the phone using your debit/credit card. And, as always, you can come by our office and make your payment in person during office hours or use our 24 hour secure drop box at the front door.
How to check if you have a water leak
Turn off all water usage fixtures in and outside of your home. Lift the lid to your water meter box and write down the current read. Wait ten minutes and check the read again . If it has changed, you have a leak. If you have a shut-off valve located at the home structure, close it. Check the meter read in ten minutes. If it has changed, the leak is located in your service line between the meter and your home. If the meter read did not change, the leak is inside your home or possibly a lawn sprinkler valve.
NOTE-Most leaks happen in toilets and go undetected. To check for a leak in your toilet, remove the lid from the tank and put food coloring in the tank. Wait about ten minutes and check to see if the color has leaked into the bowl. If so, it's likely that the flapper valve at the bottom of the tank needs to be replaced.
Just Moving Into the Area?
Just purchased a home in Edgewood? Call us and let us know about the transaction to keep the water membership in good standing. There is a membership transfer application for the purchaser to fill out and a transfer fee of $125 due at the time of sale.
Renting a home in Edgewood? We allow billing to non-members as a courtesy to our members if our members give permission to do so. This involves both the member and the tenant (or property management company) filling out a Rental Application and submitting it to The Water Company with the refundable deposit of $75 and the $50 administrative fee (not refundable). The administrative fee covers the cost of processing the application, updating member and customer records, and mailing of duplicate past due/shut off notices to both the renter and member. Some members choose to avoid those additional costs and have the bill mailed to them and then deliver it to the tenant. Regardless of the method of delivery, the member is our customer and is responsible for the account even though they may authorize a third party to receive the bill.